Privacy Policy

Last updated: July 25, 2026

Farrides ("we", "our", or "us") operates the Farrides passenger app, the Farrides Driver app, and the website at farrides.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Sections 1 to 9 apply to everyone who uses the Service. Section 10 applies additionally to drivers who use the Farrides Driver app, because we collect more information from drivers than from passengers.

By using Farrides, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our Service, we collect:

  • Identity information: Full name, email address, phone number, date of birth, gender
  • Profile information: Profile photograph
  • Account credentials: Email and password used for authentication

1.2 Location Data

We collect location data to provide our core ride-booking service:

  • Pickup and drop-off locations: Addresses and GPS coordinates you provide when booking a ride
  • Real-time GPS location: Your device's precise location to detect your pickup point and display your position on the map

Location access is requested only when needed. You can manage location permissions through your device settings. Disabling location access will limit your ability to use certain features such as automatic pickup detection.

1.3 Booking and Transaction Data

  • Ride details (pickup, drop-off, distance, fare breakdown, vehicle type)
  • Booking history and ride statuses
  • Payment method selected (cash, UPI) and payment status
  • Coupon codes applied
  • Ratings and reviews you leave for drivers
  • Completion codes (OTP) generated for ride verification

1.4 Device and Technical Data

  • Push notification tokens (Firebase Cloud Messaging)
  • IP address and general network information, used to serve your requests

Our apps do not include analytics or crash-reporting software. We do not track how you move around the app, and we do not collect crash logs or performance data.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our ride-booking service
  • Match you with available drivers based on your location
  • Calculate fares and process bookings
  • Send ride confirmations, driver assignment alerts, status updates, and OTP verification codes via push notifications
  • Maintain your ride history and booking records
  • Enable you to rate drivers and provide feedback
  • Detect, investigate, and prevent fraud or misuse of the platform
  • Respond to your inquiries and provide customer support
  • Comply with applicable laws and legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 With Drivers

When you book a ride, we share your name, phone number, pickup and drop-off locations, and booking details with the assigned driver so they can complete your ride. Drivers can see your location on the map during an active ride.

3.2 With Service Providers

We use the following third-party services to operate our platform:

  • Google Maps Platform: Maps, geocoding, directions, and distance calculation
  • Firebase Cloud Messaging (Google): Delivery of push notifications

These providers only access data necessary to perform their functions and are bound by their own privacy policies and data protection obligations.

Our database, file storage, and authentication run on our own servers, which we operate ourselves. Your account details, ride records, and uploaded photos are not held by an external hosting provider.

3.3 For Legal Reasons

We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

4. Data Storage and Security

Your data is stored on our own servers in a PostgreSQL database with access policies that restrict access to authorised users only. All communications between the apps and our servers are encrypted in transit using HTTPS/TLS.

Profile photos and any documents you upload are stored on our own file storage with unique identifiers and are not publicly listed. We do not store payment card or bank account details — all payments are handled directly between passengers and drivers (cash or UPI).

While we implement commercially reasonable security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Booking records are retained for accounting, legal compliance, and dispute resolution purposes.

If you request account deletion, we will process your request and remove your personal data from our active systems within 30 days, except where we are required to retain certain data by law or for legitimate business purposes (such as resolving disputes or enforcing our terms).

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Update or correct your profile information through the app
  • Delete your account through the app or by submitting a request at farrides.com/delete-account
  • Withdraw consent for location tracking by disabling location permissions on your device
  • Opt out of push notifications through your device settings

To exercise any of these rights, you can use the in-app settings or contact us at farrides24@gmail.com.

7. Children's Privacy

Farrides is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

8. Third-Party Links

Our app or website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and in the app, and by updating the "Last updated" date above. Your continued use of Farrides after changes are posted constitutes your acceptance of the updated policy.

10. Additional Information for Drivers

This section applies if you drive with Farrides and use the Farrides Driver app. Everything in sections 1 to 9 applies to you as well; the following describes what we collect from drivers in addition to that.

10.1 How Driver Accounts Are Created

Drivers cannot register through the app. Driver accounts are created by our team after you register with us in person, so that we can verify your driving licence, vehicle registration, and insurance before you carry passengers. The information you provide during that process is held as described below.

10.2 Additional Information We Collect From Drivers

  • Residential address: Your home address, collected as part of identity verification
  • Emergency contact: The name and phone number of a person to contact in an emergency during a trip
  • Licence and document details: Your driving licence details and images of the documents you provide for verification
  • Vehicle information: Registration number, make, model, year, colour, vehicle category, and vehicle document images
  • Verification and account status: Whether your account is approved and active, your rating, and your total number of completed trips
  • Earnings and settlement records: What you earned on each trip, the platform commission on it, and records of commission payments you submit, including the payment reference you provide

10.3 Driver Location Data

While the Driver app is open, we record your device's location so we can determine which service area you are currently in and show you the ride requests available there. Your position is also shown to a passenger during an active trip so they can see their ride approaching.

We do not track your location in the background. The Driver app collects location only while it is open on your screen. If you close the app or go offline, we stop recording your position. Your most recent known location and the time it was recorded are retained so the platform knows whether you are currently available.

10.4 How Driver Information Is Shared

When you accept a ride, we share your name, phone number, vehicle details, and live position with the passenger so they can identify you and track their ride. We share your verification documents with no one outside Farrides except where required by law or by a competent authority. Your emergency contact is used only to reach that person if there is an emergency involving you during a trip.

10.5 Your Rights as a Driver

You have the same rights set out in section 6. Because driver records are tied to completed trips, passenger receipts, tax records, and commission settlements, some information must be retained after an account is closed in order to meet accounting and legal obligations. To request access to or deletion of your driver data, contact us at farrides24@gmail.com.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: