Privacy Policy

Last updated: April 11, 2026

Farrides ("we", "our", or "us") operates the Farrides mobile application (the "App") and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using Farrides, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we may collect:

  • Identity information: Full name, email address, phone number, date of birth, gender
  • Profile information: Profile photograph
  • Account credentials: Email and password used for authentication

1.2 Location Data

We collect location data to provide our core ride-booking service:

  • Pickup and drop-off locations: Addresses and GPS coordinates you provide when booking a ride
  • Real-time GPS location: Your device's location to match you with nearby drivers and display your position on the map

Location access is requested only when needed and you can manage permissions through your device settings.

1.3 Booking and Transaction Data

  • Ride details (pickup, drop-off, distance, fare breakdown)
  • Booking history and ride statuses
  • Payment method (cash, UPI) and payment status
  • Coupon codes used
  • Ratings and reviews you leave for drivers

1.4 Device Information

  • Device type and operating system
  • Push notification tokens (Firebase Cloud Messaging)
  • App version

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our ride-booking service
  • Match you with available drivers based on your location
  • Calculate fares and process bookings
  • Send ride confirmations, status updates, and OTP verification codes
  • Send push notifications about your rides and important updates
  • Maintain your ride history and booking records
  • Improve and personalise your experience
  • Ensure safety and security of all users
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 With Drivers

When you book a ride, we share your name, phone number, pickup/drop-off locations, and booking details with the assigned driver so they can complete your ride.

3.2 With Service Providers

We use third-party services to operate our platform:

  • Supabase: Database hosting and user authentication
  • Google Maps: Location services and mapping
  • Firebase (Google): Push notifications
  • Bunny.net: Secure file storage for profile photos and documents

These providers only access data necessary to perform their functions and are bound by their own privacy policies.

3.3 For Legal Reasons

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Storage and Security

Your data is stored securely using Supabase (PostgreSQL) with row-level security policies. We use encryption in transit (HTTPS/TLS) for all communications between the app and our servers.

Profile photos and documents are stored on Bunny.net CDN with unique identifiers. We do not store payment card details — all payments are handled directly between passengers and drivers (cash or UPI).

While we implement commercially reasonable security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Booking records are retained for accounting and legal compliance purposes.

If you request account deletion, we will process your request and remove your personal data within a reasonable timeframe, except where we are required to retain certain data by law.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Update or correct your profile information through the app
  • Delete your account by submitting a deletion request through the app
  • Withdraw consent for location tracking by disabling location permissions on your device
  • Opt out of push notifications through your device settings

7. Children's Privacy

Farrides is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information.

8. Third-Party Links

Our app may contain links to third-party websites or services (such as advertisements). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy in the app and updating the "Last updated" date above. Your continued use of Farrides after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the support section in the Farrides app.